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Officer Feedback: Thanks and Complaints

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How to Share Feedback

The Somerville Police Department values your feedback—both positive and negative.

  • If an officer provided excellent service, we encourage you to share your appreciation.
  • If you had a negative experience, it is important that you let us know so it can be reviewed.

Ways to Submit a Complaint or Commendation

You can file a formal complaint or commendation in any of the following ways:

  1. Complete a form (see below). The same form can be used for both complaints and commendations.
  2. Call our 24/7 non-emergency line: 617-625-1600
  3. Speak with a Shift Commander (24/7) at:
    220 Washington Street, Union Square
  4. Submit informal thanks online

Language Assistance

If you need help in another language, the City’s SomerViva Immigrant Outreach and Services Program can assist you.
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Submitting a Form

To file a complaint or share a commendation:

  • Download and complete the appropriate form. You will need Acrobat Reader for all of these forms.
  • Submit it by email or in person

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Mail or Drop-off:

Somerville Police Department
Attn: Professional Standards
220 Washington Street
Somerville, MA 02143

Available Forms:

How Complaints Are Handled

The Professional Standards Office reviews all complaints. The department is committed to a fair, thorough, and impartial process.

Our approach includes:

  • Reviewing all complaints, including anonymous submissions
  • Determining whether the complaint is valid
  • Taking appropriate action when necessary

Why This Matters

Trust between the community and the police department is essential.

All officers are expected to act professionally and respectfully. When concerns are reported, investigations help to:

  • Protect the public
  • Protect employees
  • Improve training and accountability
  • Address misconduct when necessary

Policies and Standards

For more information on how complaints are investigated, please visit the department’s Professional Standards policy page.

Contact

Lt. Marc DiFava
Professional Standards Office
Phone: 617-625-1600 ext. 7211
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